Frequently Asked Questions
Here are some answers to the questions we receive the most about our services.
If we missed anything, please do not hesitate to contact us. We’ll be happy to help
Can you claim roof repair on insurance?
Although part of the cost of roof repairs are often covered by insurance, it is very uncommon that full coverage is given. Full coverage can be given in the event that the roof was previously in very good condition before it became damaged and if the cause of damage is included in the coverage.
How much does roof repair cost?
The cost of roof repairs can vary greatly as it is dependent on various factors including the size of the roof as well as the material. If you are interested in roof repair then the best thing to do is to call us to arrange a roof assessment where we can offer you a free no-obligation quote.
How much are gutter repairs?
The cost of gutter repairs tends to vary less than roof repairs, however the only way to tell will be to contact us today and organise a free assessment from one of our expertly trained team.
Can you repair roof shingles?
At Norwich Roofing, we have been carrying out roof repairs for many years. No matter what type of roof you have, we can repair any roof, from roof shingles to roof tiles. Repairing your roof early will reduce the impact any leaks may have in your home.
What options are available if I need to reroof?
There are two options available: You can either opt for a complete replacement of your roof system, by completely removing your roofing system, or alternatively you can simply cover the existing roof with a new roofing system. Generally, you will need to check with a professional as you are usually only allowed one re-cover before you need a complete replacement.
How long can I expect my roof to last?
Most roofing systems should last you around 20 years. However, many roofing materials, including slate, clay tile and various metals can last a lot longer. Choosing the highest quality materials from a professional roofing contractor is a surefire way to ensure that your roof lasts you as long as possible.
In order to be confident that your new roof is built to last, it is often a good idea to see whether your roofing contractor offers some kind of warranty so that you are protected in the event of any future damage done to your roof.
If my roof is damaged, can I carry out the repair work myself?
Unfortunately, most roof repair work should not be carried out by yourself. There is a reason that professional roofing contractors are trained to quickly and safely repair or replace roofing systems. Improper techniques can result in injuries as well as more damage to your roof.
If, for some reason, you need to assess your roof yourself it is important that you use a firmly secured and braced ladder with rubber safety feet to ensure that you are safe. Having someone to help you is also essential. You should also wear rubber-soles for much needed grip while climbing the ladder.
Will a flat roof allow rain to run off it?
A flat roof will actually generally be built with a very slight incline to allow any rain water to easily drain off of the roof into the gutter, so no water will build up on your roof. Our Fibreglass Flat Roof and Epdm Rubber Roofs are also a popular solution for draining rain water into the gutter.
How many years should I expect on my warranty?
At Norwich Roofing, we offer a free 3 year guarantee on all of our work, if you require a longer guarantee, the length can be increased for extra cost.
If my roof is leaking, do I need a full roof replacement?
Although a leaking roof is definitely a bad thing, it does not necessarily mean that you require a complete roof replacement. How much repair work needs to be done depends entirely on the level of damage that has been caused by the leak. If you are unsure, the best thing to do is to talk to a professional to understand whether a minor repair or full roof replacement is required.
How long does it take to repair or replace a roof?
The length of time it takes to repair or replace a roof fully depends on the damage or work that needs undertaken. The best thing to do would be hire a professional to make an assessment of the work and estimate a time frame.
Terms & Conditions
Norwich Roofing Ltd – Roofing Services Agreement
- Definitions
- “Norwich Roofing Ltd” (referred to as “the Company”): A roofing contractor registered in England, providing roofing services, with its registered office at 32, The Crescent, Spalding, Lincolnshire, PE11 1AF.
- “Customer”: The individual, company, or organisation entering into this agreement with Norwich Roofing Ltd for roofing services.
- “Services”: The roofing works undertaken by Norwich Roofing Ltd, including but not limited to repairs, installations, inspections, maintenance, and associated tasks as described in the agreed quotation or contract.
- “Materials”: All products, tools, and components supplied by Norwich Roofing Ltd in connection with the Services.
- Acceptance of Terms
- By accepting the quotation and paying the required deposit, the Customer confirms their automatic acceptance of these Terms and Conditions.
- Any amendments to these Terms must be agreed upon in writing by both Norwich Roofing Ltd and the Customer.
- Quotations and Pricing
- All quotations provided by Norwich Roofing Ltd are valid for 30 days from the date issued unless stated otherwise.
- Quotations are based on the information provided by the Customer; additional charges may apply if unforeseen work arises, including hidden damage or structural defects.
- Prices are exclusive of VAT unless otherwise stated.
- Scope of Work
- Norwich Roofing Ltd shall perform all Services as outlined in the written quotation or agreement.
- Any changes or additional work required will only proceed following written agreement between Norwich Roofing Ltd and the Customer, and may result in an adjustment to the price and completion timeline.
- Payment Terms
- A deposit of 30% of the total quoted price is required upon acceptance of the quotation.
- The remaining balance must be paid within 7 days of completion of the Services, unless alternative terms have been agreed in writing.
- Late payments will incur interest at a rate of 10% per month from the due date until payment is received in full.
- Retention of Title
- Ownership of all Materials supplied by Norwich Roofing Ltd remains with the Company until full payment has been received for all sums due under this agreement.
- If full payment is not made within the specified time:
a. Norwich Roofing Ltd reserves the right to remove all Materials, even if they have been installed on the property.
b. The Customer grants Norwich Roofing Ltd, or its representatives, access to the property to remove said Materials.
c. Any costs incurred by Norwich Roofing Ltd in repossessing the Materials will be added to the outstanding balance owed by the Customer. - Risk in the Materials passes to the Customer upon delivery to the property or upon installation. However, title to the Materials does not pass until full payment is received.
- Health and Safety
- Norwich Roofing Ltd will comply with all relevant health and safety regulations while carrying out the Services.
- The Customer is responsible for notifying the Company of any hazards or unsafe conditions on the property that could impact the work.
- Insurance and Liability
- Norwich Roofing Ltd holds public liability insurance up to £1,000,000 to cover accidental damage or injury caused during the provision of the Services.
- Norwich Roofing Ltd is not responsible for:
a. Pre-existing structural issues or defects in the property.
b. Damage caused by adverse weather or circumstances beyond the Company’s control.
c. Loss or damage arising from delays caused by the Customer.
- Warranties and Guarantees
- Norwich Roofing Ltd provides a 10-year guarantee on all new roof installations and a 2-year guarantee on repair work, unless otherwise stated in writing.
- Manufacturer warranties on Materials apply as per their terms.
- Guarantees do not cover:
a. Damage caused by natural wear and tear, neglect, or improper maintenance.
b. Issues resulting from work performed by third parties after the completion of Services.
- Access to the Property
- The Customer shall ensure that Norwich Roofing Ltd has unrestricted access to the property during agreed working hours.
- If required, the Customer must ensure electricity and water supplies are available at no extra cost to the Company.
- Clean-Up and Waste Disposal
- Norwich Roofing Ltd will remove all waste and debris from the site upon completion of the Services, leaving the property in a clean and safe condition.
- The Customer must ensure sufficient space is available for temporary storage of Materials and waste during the work.
- Force Majeure
- Norwich Roofing Ltd shall not be held liable for delays, damages, or failure to complete Services due to events outside its reasonable control, including but not limited to extreme weather, supply chain disruptions, or government restrictions.
- Dispute Resolution
- In the event of a dispute, Norwich Roofing Ltd will work with the Customer to resolve the issue amicably.
- If an agreement cannot be reached, the matter may be referred to mediation or arbitration under the laws of England and Wales.
- Termination
- Norwich Roofing Ltd reserves the right to terminate the agreement if the Customer fails to make payments or breaches any other significant terms of this agreement.
- If the Customer terminates the contract without cause, the Customer may be liable for costs incurred up to the date of termination.
- Governing Law
- These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, and any disputes shall be subject to the jurisdiction of the English courts.
